1. A Special Note About Children
Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.
2. Information We Collect.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. However, to use most services we require you create a membership and reveal certain personal information that allows other users to contact you as we connect buyers and sellers through the membership population. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to create a membership.
We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address.
If you choose to post, search, buy or sell on the Site, we collect information about your posing, searching, buying and selling behavior.
If you choose to post messages in our Review Centers or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We also censor these messages to take reasonable precautions against libelous or sladerous language against other individuals or entities. Regrettibly, we cannot be liable for libelous or slanderous language that is not caught through our reasonable, but not exhaustive, censoring efforts.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
3. Our Use of Your Information.
We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User Names or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
If you choose to post an item for sale on the Site we use your address and contact information to provide associated support.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
4. Our Disclosure of Your Information.
As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.
Advertisers. We may aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for their marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address and password are not disclosed to these third parties in a personally identifiable manner without your explicit consent.
Your User Name is displayed throughout the Site and is therefore available to the public. All of your activities on the Site will be identifiable to your User Name. Other people can see your posings, items that you have purchased in the past, your feedback rating and associated comments, your postings on the Site, and so on. Therefore, if you associate your name with your User Name, the people you have revealed your name to will be able to personally identify your ElementBars activities. Although our pages are reasonably protected, others may illegally attempt to automatically collect your email address from the Site. We also provide a number of ways to allow other users to find out more about you and your site activities, such as our feature that allows users to quickly see all of the items you are offering at the time. If you are involved in a transaction, we have features that allow other users to view your email address and obtain your contact and delivery information to help complete the transaction. Further, we may send out notices to you or other community members regarding suspicious activity or policy violations on the Site.
ElementBars cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the ElementBars community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User Name history, fraud complaints, and bidding and listing history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity.
5. Your Use of Other Users' Information.
In order to facilitate interaction among all ElementBars community members, our Site allows you limited access other users' contact and shipping information. As a seller you have access to the User Name, email address and other contact and delivery information of the buyer, and as a buyer you have access to the User Name, email address and other contact information of the seller.
By entering into our User Agreement, you agree that, with respect to other users' personal information that you obtain through the Site or through an ElementBars-related communication or ElementBars-facilitated transaction, ElementBars hereby grants to you a license to use such information only for: (a) ElementBars-related communications that are not unsolicited commercial messages, (b) using services offered through ElementBars and (c) any other purpose that a user expressly agrees to after you tell them the purpose you would like to use it for. In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without our consent and the consent of that user. You agree that other users may use your personal information to communicate with you in accordance with this Section. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
ElementBars and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a ElementBars user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent. To report ElementBars related spam to ElementBars, please contact us using the Contact page.
6. Use of Email Tools.
You may not use the Tell a Friend service or other email services that we offer to send spam or otherwise send content that would violate our User Agreement. We do not permanently store email messages or the email addresses sent from these tools.
If you send and email using the Tell a Friend service to an email address that is not registered in our community, we do not use that email address for any purpose other than to send your email. We do not rent or sell these email addresses.
7. Control of Your Password.
8. Accessing, Reviewing and Changing Your Personal Information.
We offer you the ability to automatically review and change the information you submit to us by logging into the Site and entering in the new information yourself. Generally, we will not modify your personal information based on your request because it is very difficult to authenticate your account manually. You can change your user name, email address, contact information, and user preferences from the My Home page. You must promptly update your personal information if it changes or is inaccurate. Once posted, you may not be able to change or remove any public postings made on the Site including reviews, other postings, and message comments.
Upon your request, we will deactivate your account, contact information, and other information from our active databases. To make this request, email or contact ElementBars. Such information will be deactivated as soon as reasonably possible based on your account activity and in accordance with our deactivation policy and applicable law.
We will retain in our files some personal information you have requested to remove to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such personal information will be deactivated from public and member viewing and will only be available to select ElementBars personal.
9. Other Information Collectors.
Your information is stored on third party servers employeed by ElementBars. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy to a reasonable degree. We treat data as an asset that must be protected against loss and unauthorized access. However, "perfect security" does not exist on the Internet.